faq

Answering the most common questions

Why shop here

Why should I shop here?

Marx Athletica is an Australian small business based in Brisbane. We stock tried and tested reputable brands that WE believe in.  Quality is assured, payments are secure (via PayPal, Stripe or AfterPay) and all shipping is from within Australia.

We support Australian small businesses and only stock Australian brands.

We believe all women should look and feel fabulous while exercising or just living life!

 

Shipping & Returns

How much is shipping?

Marx Athletica has a range of brands from carefully selected vendors.  Many of our Brands offer free shipping regardless of the order value and you will see this at checkout.

We offer Free shipping within Australia on ALL orders over $99 and flat rate of $9.95 for orders less than $99. Our marketplace honours the individual express rate shipping set by vendors.

Additional shipping information like timings can be viewed by product in the shipping tab on the product descriptions page during shopping.

Delivery areas?

All vendors ship Australia-wide and most Internationally. Our marketplace honours the individual international shipping rates set by vendors.  This will either be free shipping or flat rate shipping.  Shipping information can be viewed in all product descriptions during shopping and rates are calculated in your shopping cart.

International Shipping

All prices on our site are in AU dollars. Your credit card company will bill you with your local currency at the current exchange rate.  When ordering outside of Australia, the recipient is responsible for assuring the product can be legally imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country.  The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient’s country.  Additional charges for customs clearance must be fulfilled by the recipient. Marx Athletica &/or our vendors have no control over these charges, nor can Marx Athletica predict what they may be.

Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded.  Customs policies vary widely from country to country; you should contact your local customs office for more information.  When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To avoid a delay in receiving your order from customs, we strongly suggest:

  • Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not refund original shipping charges for goods that are refused for delivery at customs.

These are completely out of our control and every country is different and since we do not pass on to you our GST (or VAT) charges , it’s up to your country’s custom office to charge you accordingly.

How long will it take to receive my order?

Marx Athletica has a range of brands on offer from different vendors and the turnaround time for your order will depend on the product/s you are purchasing.  Check the details in shipping information when viewing individual products.  All orders are shipped from Australia.

What is your returns policy?

Marx Athletica is a marketplace and we honour the returns policy defined by each of the vendors. Information regarding returns, refunds and exchanges can be viewed in all product descriptions during shopping.

When you pay with PayPal, they will refund your return shipping costs if you need to send something back – up to $45 per return and 8 returns each year. 

As we are an Australian based company you are assured that all Australian consumer laws regarding returns / refunds are adhered to.

Can I cancel or change my order?

Once an order has been confirmed you are unable to make changes or cancel the order. If you have made a mistake you are welcome to email [email protected] and we will attempt to intercept the order. If this is not possible, on receipt of your order you will need to instigate the return process with the vendor.

Can I redeem a gift voucher for cash?

No, sorry, gift vouchers can be used to purchase items from the store but are not redeemable for cash.

Can I send a gift voucher to someone else?

Yes, at checkout you will be given the option to send the gift voucher to someone other than yourself.

 

Payments

what are my options

PayPal, a secure way to shop.  Even if you don’t have an account, you can still pay via PayPal using your Credit Card.  PayPal is one of the safest ways to pay when online shopping, your details are safe and secure with PayPal.

Stripe, secure credit card transactions. Your details are safe and secure with Stripe.

AfterPay, is now available at Marx Athletica.  Payments are made easy.  Acceptance to the AfterPay program is at AfterPay discretion and usage policy.

Do you offer AfterPay

AfterPay, yes!

 

Still have questions?  Please contact us using the form below.

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